By Laura Bartnick
As a teenager, I remember rambling with my mom through her favorite shopping mall and getting the treat of the best chicken sandwich with pickles and mayonnaise whenever we arrived at Chick-fil-A’s wait line. It was perhaps the first “addictive” food experience I ever encountered. I asked, “Why wouldn’t they want to have a free-standing piece of real estate near our neighborhood like the burger joints had?” — And soon the pizza parlors?
My mom didn’t know the answer, but it was the first realization I had that Chick-fil-A® chose to do its own thing while the world was doing something else.
The Chick-fil-A® company history website touts, “We change the world, and ourselves, by our response to unexpected opportunities.” S.Truett Cathy 1921 — 2014
Atlanta Georgians wondered the same thing. And, somehow, they were first in line when free-standing Chick-fil-As were built.
Shortly after opening the first free-standing Chick-fil-A in 1986, founder Truett Cathy created a new restaurant that replicated his first restaurant, the Dwarf Grill. Beginning in the late 1980s and through the early 1990s, Cathy oversaw the construction of multiple Dwarf House restaurants located around the metro Atlanta area. Designed to honor the history of the Chick-fil-A franchise, these restaurants offer sit down, counter and drive-thru service.
Truett’s Grill was originally opened in 1996 to commemorate Truett Cathy’s 50th anniversary as a restauranteur. There are now three locations in Georgia, and the restaurant has the look and feel of a 1950s diner. Truett’s Grill offers sit down, counter and drive-thru service, and features the full Chick-fil-A menu alongside Southern dishes including Fried Okra and Collard Greens.
Many people consider Chick-fil-a a household name, as restaurants and fast food joint go. But not many people know the name of the man S. Truett Cathy, who founded the chain, or what his aim was. We may assume that to make bushels of money, a CEO must take the tact, the sky is the limit, right? Isn’t making more and more money every business owner’s aim?
Not necessarily. Not at the expense of 1) quality and 2) rest for a dab of weekly humility. So thought a wealthy man named S. Truett Cathy.
“S. Truett Cathy was a devout Southern Baptist; his religious beliefs had a major impact on the company. The company’s official statement of corporate purpose says that the business exists “To glorify God by being a faithful steward of all that is entrusted to us.”
“Founder Truett Cathy wanted the company’s name to reflect the top-quality customers should expect each time they visited a restaurant. That’s why he chose Chick-fil-A: “Chick” to represent our signature menu item, and “fil-A” as a play on the word “filet,” with a small twist. He replaced “et” with “A” to represent the “Grade-A” quality of our chicken.
“And while some aspects of our restaurants have changed over the years, that commitment to “Grade-A” top quality has never wavered. From the big things, like rigorous safety standards, to all the little things, like the “my pleasures,” we want customers to know – no matter which restaurant they visit – they will receive the high-quality food, service and hospitality that they’ve come to expect from Chick-fil-A.” Snagged from the landing page, “Where Does the “A” In Chick-Fil-A Come From?”
Safety and cleanliness is as popular inside Chick-fil-A, as the “my pleasure” responses of the kids and crew catering to my meal.
I’ve been following Chick-fil-A for almost a lifetime now. Through it all, I admit I’ve yearned for a bite of chicken sandwich after church at times, but I’ve never found a Chick-fil-A to be open on a Sunday.
In the past few years, it has caused me to pause and reconsider Moses’ commandment to honor the Sabbath, but I’ve wrestled with that language since Sabbaths just do not make sense in a nation where commerce remains open seven days a week and sometimes all through the night as well. And, is Sunday the new Sabbath?, I’ve wondered.
My socio-religious existence is bathed in guilt whether it be for lack of rest on a Saturday or lack of rest on a Sunday because I have found it unpleasant and difficult to buck the cultural swing and groove which makes our own work ethics and playtimes. In my culture, after an hour or two of Sunday teaching and worship, we all go out to eat and “fellowship” causing staff to wait and work for us and money to change hands. Beyond that, there are the gardens to tend and home afterward and projects to build every weekend.
God can’t still be serious about this day-of-rest thing, can He?
“It’s no secret that the founder of Chick-fil-A, Truett Cathy, was a devout Christian, and the ‘corporate purpose’ on the company’s website even reads, ‘To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come into contact with Chick-fil-A.’ It shouldn’t come as too much of a surprise, then, that Cathy’s ‘closed on Sunday’ policy originally stemmed from his religious beliefs.
According to a Chick-fil-A press release from 2009, “Cathy’s practice of closing his restaurants on Sunday is unique to the restaurant business and a testament to his faith in God. Within the first week of business at his Dwarf Grill restaurant in Hapeville, Ga. more than 60 years ago, Cathy knew that he would not deal with money on the ‘Lord’s Day.’ … Cathy believes that being closed on Sunday says two important things to people: One, that there must be something special about the way Chick-fil-A people view their spiritual life; and, two, that there must be something special about how Chick-fil-A feels about its people. Cathy believes that by giving employees Sunday off as a day for family, worship, fellowship or rest, the company attracts quality people…”
A committment to rest on one full day of each week has not stopped Cathy’s son, Dan Cathy, from being innovative and successful. He has taken an unconventional, yet personal and professionally rewarding approach to Chick-fil-A leadership.
“Dan Cathy literally grew up in his father’s restaurant – he jokingly says he’s been in the restaurant business since “roughly nine months before I was born.” When he and his siblings (younger brother, Donald “Bubba” Cathy, and sister, Trudy Cathy White) were very young, their father would take them to his Dwarf Grill restaurant where they would entertain guests and perform odd jobs. Dan remembers, “Dad would give us each a butter knife so we could scrape the chewing gum (and other things) from the bottoms of each table. We would do that almost every day. It was all very glamorous,” he smiles.” – from the Chick-fil-A website’s board of director’s landing page for Dan.
The leadership at Chick-fil-A keeps a good sense of humor and human warmth, as most experience in their encounters with the organization.
Yet the Chick-fil-A description continues, “under Dan’s leadership, Chick-fil-A has experienced tremendous growth — not just in numbers of restaurants and sales, but also geographically. With recent restaurants going up in cities like Los Angeles and downtown Chicago, Chick-fil-A opened its first restaurant in the Big Apple in 2015, where the Manhattan location enjoys nearly constant out-the-door lines.
In addition to his focus on physical growth, Cathy is also a key figure in championing digital expansion through development of the Chick-fil-A One app, which held a notable reign as the most downloaded app on iTunes with more than 4 million downloads in its first three days.”
“Over the years, Cathy has become known as a respected leader, speaker, and influencer in the business community. He regularly shares his life lessons, business practices, trade secrets, and unrelenting spirit of generosity as it relates to leading others well. “Selfless, servant leadership is about action,” he says, “and the bottom line is that what we say and what we believe will only be as effective as what we are also willing to do.”
“To Cathy, service is not just something he does; it’s something he lives. Service is helping. Service is smiling. Service is a handshake. It’s the Golden Rule. From helping mothers with children to their tables, to refreshing a guest’s beverage, to a very simple, but meaningful “my pleasure,” Dan believes that every moment of every day is another opportunity to encourage and bring happiness to others by serving them well.”
“At home, Cathy is first and foremost a family man. He and his wife Rhonda live on a farm south of Atlanta, where they regularly host gatherings with their two sons, Andrew and Ross and enjoy time with their three grandchildren. There Cathy spreads his time developing a myriad of interests. “Believe it or not, Chick-fil-A does not define me,” he says. “It’s a huge part of my life, but there are a lot of other meaningful things that make up who I am.”
“A musician known to pull out his trumpet inside and out of the office, Cathy also enjoys the quieter hobby of gardening and landscaping. He’s a former competitive wrestler and lifelong athlete who’s completed multiple marathons. A member of the “Moo Cow Bikers,” he hits the open roads on his motorcycle with friends, and he is also known to take to the skies piloting small jets. On Sundays he teaches Bible study to high schoolers.”
“Cathy’s passion for his community can be felt through his involvement in numerous organizations, including the Eagle Ranch, the Carter Center, the Atlanta Chamber of Commerce, and the Georgia Aquarium. He is also a member of the Atlanta Committee for Progress, and in 2015 was awarded the Four Pillar Tribute by the Atlanta Council for Quality Growth.
He serves on multiple boards and remains actively involved in various ministries, philanthropies, and nonprofits, including: City of Refuge, Passion City Church, The Rock Ranch, and outreach ministries that make up the WinShape Foundation, an organization created by his parents in 1984.”
A September 27, 2016 article in Mashed by Karen Miner claims, “But Chick-fil-A doesn’t care about your desire for instant gratification — at least not on Sundays. The chicken sandwich purveyors are famously closed on the seventh day of the week, and not even a big-time food delivery service can hack that schedule.
“When a restaurant is as popular as CFA, why in the world would they close 52 days a year? It turns out the answer is a little more complicated that you probably thought.
“…The Los Angeles Times reported in 2012 that the amount of lost revenue due to the company’s Sunday closures hovered around $47.5 million. Given how much CFA has grown in the years since then, we can only assume that number has gotten bigger and bigger. Any way you slice it, whether it’s $50 million or $100 million, it’s a whole lot of money to leave on the table.
In 2019, Super Bowl LIII was played at Mercedes-Benz Stadium in Atlanta, where CFA happens to have a location. But fans hoping to grab one of their iconic sandwiches were in for a whole lot of disappointment when instead of a delicious deep-fried chicken patty, all they could score were some french fries. That’s because Chick-fil-A didn’t budge on their policy, and Fries Up took over their space for the day, selling only french fries with toppings aplenty, which might normally be fine if you weren’t craving “mor chikin.”
“Restaurant Business says Chick-fil-A’s once-a-week closure helps in giving a “perception of limited supply,” but there are other important ways that the policy works to the company’s advantage. For one, it’s “respectable.” RB explains that it shows that the company is willing to miss out on some revenue to give franchisees and employees a guaranteed day off each week, and in turn allows the franchisees to use it as a perk in recruiting. Happier employees mean better business, right? All in all, it’s a win for the company, even if their bottom line suffers a bit.
In a brilliant move, franchise owner Carmenza Moreno decided that rather than barricade her restaurant’s parking lot every Sunday, she’d open it up to allow fans to park (and pay). “Barricading the parking lot seemed a little unfriendly and anti-community in spirit,” she explained to The Chicken Wire. But the money doesn’t pad Moreno’s pocketbook — it all goes to the groups who man the lot each Sunday. In four years, the parking lot fundraiser has generated more than $62,000 to local organizations, and if Chick-fil-A was open seven days a week, there’s no way that would be possible.”
The Atlantic covered the 2014 Supreme Court ruling on the Hobby Lobby v. Obamacare case related to the company’s religious prerogative in national forced insurance contraception here, citing also Chick-fil-A’s lawsuit regarding the company’s Amendment One prerogative regarding gay marriage.
“Chick-fil-A ‘forgoes significant profit by closing every Sunday for religious reasons, for example,’ said Chairman Amy Ridenour. ‘If it were not possible for a corporation to exercise religious beliefs, Chik-Fil-A would be open on Sundays.’
“Chick-fil-A’s principal founder is a devout Southern Baptist, and the restaurant became the darling of the conservative movement — and drew ire from the Left — after its CEO spoke out against legalized gay marriage.
“The restaurant reference came among a chorus of conservative reactions to the 5-4 Supreme Court ruling, which exempts certain closely held companies from the Affordable Care Act’s contraception mandate. “Senate Minority Leader Mitch McConnell, R-Ky: Today’s Supreme Court decision makes clear that the Obama administration cannot trample on the religious freedoms that Americans hold dear. Obamacare is the single worst piece of legislation to pass in the last 50 years, and I was glad to see the Supreme Court agree that this particular Obamacare mandate violates the Religious Freedom Restoration Act (RFRA).”- Matt VasilogambrosNational Journal June 30, 2014.
Then, with the Pandemic of Covid-19. Restaurants, bars, and grills closed temporarily, and then permanently. Not Chick-fil-A.
Every day, the lines at Chick-fil-A remain a consecutive, then multiple line for mor chikin. Except Sunday.
Seeing this on a regular basis, and experiencing the efficiency of these lines myself, praise bubbles up thanking God for His blessing over this faithful group. At the same time, I wonder how my own blessings would change should I copy this model of one full day of rest from work, with more trust in God for enough.
Today, passing by the early brunch line of cars driving through our local Chick-fil-A, I experienced another breath of joy and prayed my usual prayer of blessing over the company and employees.
Admitedly, it’s a wondering praise of a prayer for God’s faithfulness to those who consistently practice His day of rest from work, the standard of trusting a magnificent God Who’s miracles defy natural disasters, and Who obviates nationally enacted laws to bless His own.